Myinfinity Data Server Not Connected. I can see the thermostat on my router and the thermostat shows that it is connected to the ota server but not the data server. Wifi connectivity is stable (arries tg1682g modem).
The tstat showed the wifi icon with an exclamation because it couldn't reach the myinfinity server (www.api.ing.carrier.com). Here are a few options that can help you with. If i go to the unit on the wall it says it is connected to my wifi, and connected to carriers myinfinity server, both are green.
Wifi Connectivity Is Stable (Arries Tg1682G Modem).
It shows it's connected to my home wifi but won't connect to their server. My myinfinity thermostat keeps randomly dropping connection carrier server. Wifi connectivity is stable (arris tg1682g modem).
Thermostat Panel Show Not Connected To Carrier Server.
Here's what i've done so far, when the thermostat is connected to my home wifi it drops connection to the server. Two out of three times i use the phone app, it fails. Myinifinity thermostat keeps randomly dropping connection carrier server.
Hoped That Iot 2.4 Ghz Network Would Do The Trick But No Luck.
Interested in providing a product.
Images References
Two Out Of Three Times I Use The Phone App, It Fails.
When i view the error log it shows lists of connecting and then disconnecting. I then tried swapping the tstat over to my other. Thermostat panel shows not connected to www.api.ing.carrier.com therm.
If They Are Not Set Correctly, Use The Manufacturer’s Instructions.
The thermostat says it’s connected to my home network but it is not connected to the carrier data server. Is anyone else having this problem? I tried calling the carrier support line and they are only open.
Up To $9 Cash Back Just To Be Safe, Have You Already Tried Unplugging The Power To The Router/Modem, Turning It All The Way Off, Waiting A Couple Of Minutes, Plugging It Back In, And.
Tried many permutations but thermostat will not connect. Below message will show if you run the pc version: I can see the thermostat on my router and the thermostat shows that it is connected to the ota server but not the data server.
Wifi connectivity is stable (arries tg1682g modem). Your carrier infinity touch may not connect to the server because you have not set the dns settings. Here are a few options that can help you with.
So I Have A Brand New Carrier Infinity Smart Thermostat And I’m Trying To Set It Up For Remote Access.
The tstat showed the wifi icon with an exclamation because it couldn't reach the myinfinity server (www.api.ing.carrier.com). It's been installed for several months with no problem, but i've recently been having trouble connecting through the iphone app and the myinfinity website. Here's what i've done so far, when the thermostat is connected to my home wifi it drops connection to the server.
